Shipping policy

Shipping Policy – Purevia Wellness & Beauty

1. Overview

This Shipping Policy outlines how Purevia Wellness & Beauty (“Purevia”, “we”, “us”, or “our”) handles order processing, shipping, and delivery.

2. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders are not processed on:
    • Weekends
    • Public holidays
  • During high-demand periods, processing times may be extended

3. Shipping Methods & Delivery Times

We partner with reliable courier services across South Africa.

Estimated delivery times:

  • Major cities: 8-12 business days
  • Outlying areas: 8-12 business days

Note: These are estimates and not guaranteed.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on:
    • Location
    • Package size/weight
  • We may offer free shipping promotions, subject to terms

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS
  • It is your responsibility to monitor delivery progress

6. Delivery Responsibility

  • Please ensure your delivery address is accurate and complete
  • Purevia is not responsible for:
    • Incorrect addresses provided by the customer
    • Failed deliveries due to absence

If a parcel is returned to us:

  • You may be required to pay re-delivery fees

7. Delays

We are not liable for delays caused by:

  • Courier issues
  • Weather conditions
  • Strikes or force majeure events
  • Remote delivery locations

8. Damaged or Lost Parcels

If your order arrives damaged or is lost:

  • Notify us within 48 hours of delivery (or expected delivery)
  • Provide:
    • Order number
    • Photos (if damaged)

We will:

  • Investigate with the courier
  • Offer a replacement or refund where appropriate

9. Risk and Ownership

  • Risk passes to the customer upon delivery of the product
  • Ownership transfers only once full payment has been received

10. International Shipping (If Applicable)

  • International orders may be subject to:
    • Customs duties
    • Import taxes

These costs are the responsibility of the customer.

11. Collection Option (Optional – if you offer it)

  • If local collection is available:
    • Customers will be notified when orders are ready
    • Collection must be arranged within a reasonable time

12. Contact Information

Purevia Wellness & Beauty
Email: info@purevia.co.za